Who can leave a review
Anyone with an EN MENDOZA account and a confirmed email. You can leave one review per business: if you write another, the previous one stays published until we approve the new one, which replaces it. Your name is shown with your review, never your email.
We read every one before publishing it
No review is published automatically: the EN MENDOZA team checks them first. We publish both the good ones and the bad ones, as long as they follow these rules.
What we don't publish
- Insults, discrimination, threats or offensive language.
- Personal data: phone numbers, addresses, names of employees or other customers.
- Fake reviews: from someone who wasn't a customer, from the business about itself, or from competitors.
- Advertising, links or promotions for other businesses.
- Content unrelated to the experience at the business.
If an account keeps posting reviews that break the rules, we may block it.
Rating
Each review has 1 to 5 stars. A business's average is only shown once it has at least 3 published reviews, so it doesn't depend on a single opinion.
If you like, you can also rate a few aspects depending on the type of business (for example service, price or cleanliness). They're optional, and the average for each one only shows once at least 3 people have rated it.
Photos
You can add up to 5 photos to your review. They must be yours and show the business or your experience: the place, what you ordered, the work they did for you.
- We don't publish photos where other people can be recognized without their permission, or photos with personal data (IDs, license plates, screens with someone's information).
- Nor photos taken from the internet or of another business, or with offensive content or advertising.
- We review them along with your review and they don't show until we approve it. We may publish the text and leave out a photo that doesn't follow these rules.
- When you upload them, we remove the hidden data in the file, like the location where they were taken.
If you own the business
If you manage the listing on EN MENDOZA, you can reply to each review from your account. Your reply also goes through our review and is published below the review. If you think a review breaks these rules, report it from the contact page telling us why: we'll look into it within 5 business days.
We don't delete negative reviews just because they're negative, nor do we offer to hide them in exchange for advertising.